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Benner-Nawman, Inc. will not be responsible for a replacement unit given to a customer without prior authorization, nor will any debits be honored.

1. Benner-Nawman, Inc. is first contacted. Make sure you have already asked the customer specifically what is the problem. Know the model number and 6-digit serial number. If the customer wants to try to resolve the repair over the phone, ask to speak to a Product Specialist to determine the problem. It could be an easy repair like adding hydraulic oil, bleeding the tool, worn electrical brushes or cutting blocks, some metal wedged under the piston, blown fuse, etc. An over the counter new tool exchange is only acceptable within 30 days of the purchase and with verbal authorization by a Benner-Nawman Product Specialist or Manager.
2. If the tool needs to be sent in for warranty repair/evaluation, please contact our customer service department to obtain a (RMA) Return Merchandise Authorization and Shipping Instructions. Benner-Nawman has Authorized Warranty Repair Centers throughout the United States. There may be a facility closer that will reduce shipping time and cost. Repairs by an unauthorized warranty repair center will not be honored.
3. Customers are responsible for any shipping costs to the authorized warranty service center. If the tool is warranted by Benner-Nawman, Benner-Nawman will pay the standard freight back to the shipper or customer anywhere in the Continental USA only.
4. Benner-Nawman/DIAMOND tool warranty claims must include a legible copy of the original bill of sale (the date the tool was purchased) with the model number and the 6-digit serial number.

Benner-Nawman warrants our products to the original purchaser, to be free of defects in material and workmanship for a period of one (1) year from the date of purchase. At Benner-Nawman's discretion, any defective product will be either repaired or replaced. Benner-Nawman's liability in this shall be limited to repair or replacement of the defective part/parts and shall not, under any circumstances, include special, incidental or consequential damages whether or not known by or disclosed by Benner-Nawman. Such repair or replacement shall constitute a fulfillment of Benner-Nawman's entire warranty hereunder. Defective product will be replaced or reimbursed 100% upon inspection. Any freight damage incurred in route will be covered as long as the damage was indicated on original Bill of Lading at time of receipt.